Although our warehouses and fulfillment centers have been able to maintain our quality standards -- due to the pandemic and unprecedented shipping levels nationwide, we are seeing occasional shipping delays through carriers. We appreciate your understanding and patience.
Shipping & Expected Delivery Times
Shipping times are based upon published carrier delivery times but are only an estimate. Delivery times are not guaranteed. Unfortunately, once in carrier hands, we have no control over delayed shipments and cannot issue a refund due to shipments taking longer than expected. Most orders are processed same day, but please allow 1-2 business days for processing.
Cancellations, Returned & Refused Shipments
Any orders cancelled, returned or refused will be subject to a 15% restocking fee. Once processed, an order cannot be canceled.
Did not receive & Stolen Packages
If you did not receive your order and your tracking number says it was delivered? 1. Wait 36 hours, a lot of times the postal service will mark an item as delivered when it is "out for delivery." 2. Ask your neighbors, check the back porch, etc. 3. We also recommend you ask your mailman if they remember where they placed it. 4. If it still does not arrive or you cannot find it, contact us and we will put a trace on your package and send a replacement. Your subsequent orders will require a signature.
Unclaimed packages will be returned to our fulfillment center and receive an automatic refund minus a 15% restocking fee. Shipping costs are paid out and are non-refundable. Refunds will take 3-5 business days to process once received back at our fulfillment center.
You are responsible for all costs associated with an incorrectly entered address. If you entered the wrong address at checkout, contact us ASAP. If we can catch it before it ships, we'll change the address free of charge. If your package has already been picked up by the freight company, we are unable to intercept the package. If the package is returned to us, you'll receive an automatic refund, subject to a 15% restocking fee. If the package has been delivered to the incorrect address, we recommend going to the address with your tracking number to claim your package.
Moved Addresses & Returned Shipments
You are responsible for all costs associated with an incorrectly entered address. If you no longer live at the address you placed your order for there are a few options. Typically if you have mail forwarding set up, your mail will be automatically forwarded to your new address. If you don't, your order will be returned to us. All returned packages to ATH are subject to a 15% restocking fee.
Email us a picture of your damaged item so we can fill out an insurance report with the shipping provider. We will then send you a replacement.