Shipping policy

SHIPPING & EXPECTED DELIVERY TIMES

Contrary to common belief, we do not hand deliver shipments. 

We rely on third-party carriers for the delivery of all orders and use their published delivery estimates. Delivery times are estimates only and are not guaranteed.

Most orders are processed and shipped the same day; however, please allow 1–2 business days for standard processing and fulfillment.

For orders placed over weekends, holidays, or during sales and promotional periods, please allow 3–5 business days for processing and fulfillment.

Shipping costs are non-refundable.

FEDEX 2-DAY SHIPPING

FedEx 2-Day shipments are delivered on business days only (Monday through Friday) and do not include weekend or holiday delivery.

Orders placed before 12:00 PM CST on a business day will ship the same day. Orders placed after 12:00 PM CST or on a non-business day will ship the following business day.

For example: An order placed Monday before 12:00 PM CST will be delivered Wednesday. An order placed Friday before 12:00 PM CST will be delivered the following Tuesday.

FedEx is unable to deliver to PO Boxes. Customers selecting FedEx 2-Day shipping must provide a physical street address at checkout. Orders shipped to a PO Box via FedEx may be delayed or returned to sender.

FREE SHIPPING 

Free shipping is available on all qualifying orders of $99 or more (pre-tax, after discounts).

Free shipping orders are shipped via USPS Ground Advantage. For destinations within the contiguous United States, Ground Advantage packages are typically delivered within 2–5 business days, per USPS standard service estimates.

Shipments to Alaska, Hawaii, and offshore U.S. destinations may experience longer transit times based on package weight, dimensions, and final delivery location. Delivery times for these destinations are determined by USPS and are not guaranteed.

If your order qualifies for free shipping but you need expedited delivery, we recommend upgrading to FedEx 2-Day shipping at checkout.

MISSING & STOLEN PACKAGES

If your tracking shows your order was delivered but you have not received it, please follow these steps before contacting us:

  1. Wait 36–48 hours. Carriers occasionally scan packages as "delivered" while they are still out for delivery.
  2. Check around your property, including the back porch, side door, mailbox, garage, and any covered areas.
  3. Ask household members and neighbors if they accepted the package on your behalf.
  4. Reach out to your regular mail carrier to see if they recall where the package was placed.

If the package still cannot be located, contact us and we will open a request with your local post office to conduct a GPS trace on the delivery scan. Resolution depends on the outcome of the trace:

  • If the post office confirms the package is lost, we will replace the order at our discretion.
  • If the post office confirms the package was delivered to the correct address, we are unable to replace or refund the order. In these cases, the package is considered stolen, and recovery falls outside of our control. Future orders shipped to the same address may require a signature at the customer's expense.

We do not issue refunds on missing or stolen shipments under any circumstances. Replacement, when offered, is provided at our sole discretion and is not guaranteed.

RETURNED & REFUSED PACKAGES

All returned and refused shipments are subject to a 15% restocking fee, which will be deducted from the refund amount. Original shipping costs are non-refundable.

INCORRECT ADDRESSES 

The customer is solely responsible for ensuring the shipping address entered at checkout is accurate and complete. All costs and consequences associated with an incorrectly entered address are the responsibility of the customer.

If you realize an address error after placing an order, contact us as soon as possible. If we are able to catch the order before it has been picked up by the carrier, we will update the address at no additional charge. Once an order has been picked up by the carrier, we are unable to intercept, reroute, or modify the shipment for any reason.

Resolution for orders shipped to an incorrect address is as follows:

  • If the package is returned to our warehouse, the order will be refunded to the original method of payment, subject to a 15% restocking fee. Original shipping costs are non-refundable.
  • If the package is delivered to the incorrectly entered address, we recommend visiting the address with your tracking number to attempt to recover the package. We do not replace or refund orders that were successfully delivered to a customer-provided address, regardless of whether the address was entered in error.

We are not responsible for packages lost, stolen, or undeliverable as a result of an incorrectly entered shipping address.

MOVED ADDRESSES

The customer is solely responsible for ensuring the shipping address on file is current and accurate at the time of checkout, including for subscription renewal orders. All costs and consequences associated with shipments sent to a previous address are the responsibility of the customer.

If you have moved and an order has already been placed, the outcome generally depends on whether you have mail forwarding set up with USPS:

  • If mail forwarding is active, your package will typically be forwarded to your new address by the carrier, though forwarding times and eligibility are determined solely by USPS and are not guaranteed.
  • If mail forwarding is not active, the package will likely be returned to our warehouse. Returned packages are subject to a 15% restocking fee, and original shipping costs are non-refundable.

We do not replace or refund orders that were shipped to an outdated address. To avoid issues, we recommend updating your shipping and billing information in your account portal as soon as you move, particularly if you have an active subscription.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the affected items, including any damage to the packaging. We will review the issue promptly.

LOST SHIPMENTS

A shipment is considered lost if there have been no tracking updates for 14 consecutive business days from the last recorded scan. We are unable to declare a shipment lost or issue a replacement before the 14 business day threshold has passed.

Once a shipment qualifies as lost, we will first attempt to locate the package by contacting the carrier and filing a formal lost package claim on your behalf. This process allows us to determine whether the package can be recovered before issuing a replacement. Replacement orders will be sent at our discretion once the claim has been processed and the package has been confirmed as lost.

Shipments to Alaska, Hawaii, U.S. territories, and other offshore destinations shipped via USPS Ground Advantage may experience extended transit times and delayed tracking updates due to the nature of these routes. The 14 business day threshold still applies; however, customers should expect longer overall delivery windows for these destinations and review tracking carefully before reporting a shipment as lost.

We do not issue refunds on lost shipments. Resolution is provided in the form of a replacement order at our sole discretion.